Shipping policy

 

What is standard for domestic shipping?  

Domestic shipping is a flat rate of $4, we ship via USPS First Class Package Service. Upgraded shipping is a flat rate of $8.75 and is via USPS Priority Mail. 

Domestic orders over $161 (2 titanium cages, or equivalent) qualify for free USPS First Class Package shipping. 

More information on USPS ship time estimates can be found here

Why is my domestic shipping more than the above quotes? 

The Titanium Roasting stick has a higher shipping cost because it's longer. It will ship separately than your cages and the price of shipping is $10.  

Where do you ship internationally? How long does it take?

We ship most locations in the world via DHL eCommerce. Shipping on international orders to all locations, shipping is calculated at check out.

International orders over $197 (3 titanium cages, or equivalent) qualify for free DHL eCommerce International shipping. Team up with a friend who needs a cage also! 

We process orders within 24 hours. Shipping takes approx. 2 - 8 business days

  How do taxes and duty fees for international orders get paid?

For most countries duty and taxes are now collected when you check out. Meaning when the package arrives in your country you won't owe anything additional and it won't get stuck in customs! 

Some counties will still require you pay those fees when the package arrives. If you don't pay taxes or duty fees at checkout, you may be expected to pay when the package arrives. 

 Do you ship on holidays or weekends? 

 We do not ship out on weekends or US federal holidays. If you place an order on one of these days, your order will ship out on the next business day at the earliest.

 I received an email stating that my order has been delivered, but I have not received it. What should I do next? 

First, please track your package online to see the latest information. Second, check with your neighbor, receptionist desk or where your packages may have been dropped off at. Next, please contact the carrier (i.e. your local national post office) to inform them that you have not received the package. .

 I received a notification of failed delivery attempt of my order. What are the next steps? 

 In the case of failed attempt of delivery, please contact the carrier (i.e. your local national post office) and arrange for a re-delivery. They will be able to further assist you. Please note that many of them will automatically attempt another delivery the next business day. Please track the package online to see its progression.

 What should I do if I did not receive my order? 

 If you have not received your order after taking the above steps, please email us at sales@kingcage.com. For international customers, please check the tracking code provided to you via email to see if your package has been held at customs. You may need to pay custom fees or VAT imposed by your country on imported goods before the package can be delivered to you.